Your receptionist for medium-sized and larger businesses
Give your customers and contacts a better experience – no waiting, no endless keypad menu, and no call ever stuck with a member of staff who can't help further.
It's costly when your phone line and keypad menu feel like a barrier
Your business isn't a special case – it's a well-known challenge across larger organisations with many departments.
of customers won't wait more than one minute before hanging up.
Source: Forresterof consumers think keypad menus (IVR) give a poor customer experience.
Source: Vonage, 2019leave the business entirely after a bad experience with an automated phone menu.
Source: Vonage, 2019get frustrated when they can't quickly get through to a person.
Source: Harris InteractiveOnly 4% of unhappy customers complain directly to the business – the rest simply disappear without a word (Source: Harvard Business Review).
8 challenges that arise when calls have to be routed across many departments
The more departments, the greater the risk that the customer ends up in the wrong place – or doesn't get through at all.
Complaints and returns need a quick response
In e-commerce especially, customers expect a fast answer on a complaint or return – otherwise it turns into a review instead.
The temp can't transfer the call or give further information
"I'm just a temp, so I'm afraid I can't help with that" is a sentence customers remember long after the call.
The keypad menu becomes an obstacle in itself
"Press 1 for sales, 2 for marketing, 3 for accounts …" – with 10 options, customers are often unsure before they reach the right one.
Customers and contacts are kept waiting
Even the best employee loses part of the call if the customer is already frustrated when the conversation starts.
The switchboard closes after 2pm
Many larger companies only staff reception for part of their opening hours – outside that window, the customer is left with an unanswered call.
A misrouted call has to be transferred again
The customer repeats their issue several times before reaching the right department – and the experience feels unprofessional.
International customers meet an English-only phone line
An international profile means your phone line must also speak the customer's language – not just your website.
Nobody gets an overall view of what people are actually calling about
Without a transcript and summary of every call, it's hard for management to spot patterns across departments.
How a call might sound in practice
Two examples of typical calls where the customer would otherwise have ended up with a temp or in a keypad menu.
Customers speak freely – instead of guessing their way through a menu
With up to 10 keypad options, a classic IVR is rarely a good first experience. Your Receptionist listens to what the customer actually needs and transfers accordingly.
"Press 1 for …"
- 1 for sales
- 2 for marketing
- 3 for accounts
- 4 for HR
- 5 for service
- 6 for production
- 7 for purchasing
- 8 for logistics
- 9 for staff
- 10 for support
"Tell me briefly what it's about"
Your Receptionist helps you across departments
- ✓ Always answers the phone – day and night, even after 2pm.
- ✓ Listens to what the customer needs and transfers them to the right department – without a long keypad menu.
- ✓ Always has access to the information a temp otherwise isn't allowed to pass on.
- ✓ Takes complaints, returns and enquiries, so the case is ready for the team.
- ✓ Books appointments directly in the calendar where relevant.
- ✓ Sends you a summary and full transcript of every conversation.
- ✓ You keep your current phone number and switchboard – it's easy to switch on and off.
The service is tailored to the types of enquiries you actually receive
Calls to an e-commerce business aren't the same as calls to a bank. Your Receptionist is set up around your typical enquiries.
E-commerce
Fast handling of complaints, returns and order status, so customers don't have to wait for an answer.
Retail
Questions about stock, opening hours and stores are answered, while special cases are passed to the right member of staff.
Banking and insurance
Initial filtering of enquiries, so sensitive and urgent cases quickly reach the right adviser.
Service and operations
Urgent cases are clearly flagged so you can prioritise, while routine calls are handled without taking up staff time.
Speak to your customers in their own language
If you have customers or partners outside the UK, we set up your receptionist to handle calls in several languages – so international contacts get the same professional first impression as UK customers.
It's probably not what you think
Most decision-makers in larger businesses have one or more of these thoughts the first time they hear about an AI receptionist. Here are the short answers.
How to get started
No technical set-up on your side, no long contracts to read through.
Call or book a session
We talk briefly about your departments, typical enquiries and where your phones are under most pressure today.
We set up your call flow instantly
You keep your current phone number, which you forward yourselves whenever you choose.
You're notified after every call
The summary and transcript land with you, so the right person can follow up straight away.
What does it cost?
£0.17 per minute + £5.70 monthly subscription
No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Frequently asked questions
Can it handle calls for several departments?
Yes, it's set up around your organisation and transfers the call to the right department based on what the customer actually needs help with.
Can it replace our current keypad menu (IVR)?
Yes. Instead of pressing their way through a list of options, customers explain in their own words what their enquiry is about and are transferred accordingly.
Can it take calls in languages other than English?
Yes, we set it up to handle calls in several languages if you have international customers or partners.
Does it take calls in the evening, at weekends and after 2pm?
Yes, always – you decide when it's active and when you follow up yourselves.
Do we have to change our current phone number or switchboard?
No. You keep your current phone number and set-up – we don't touch it.
What does it cost?
£0.17 per minute plus a £5.70 monthly subscription. No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Ready to give your customers a better first impression?
Call and hear how it sounds for a business your size, or book an information session – with no commitment.