Stop losing worried pet owners because the phone rang during a consultation
Your Receptionist answers while you're treating an animal, and gives worried owners a quick, reassuring response.
8 challenges the profession doesn't talk about much
Nothing new for you, with stethoscope and syringe in hand every day. But together they paint a clear picture of where worried pet owners disappear to — and it's rarely where you'd guess.
The phone rings in the middle of a consultation or operation
You can't interrupt treatment to answer. The call goes to the next practice instead.
Animal emergencies rarely happen during opening hours
They happen in the evening, at night and at weekends – when owners are most worried.
The same questions, every single day
"Do you have time for a vaccination?" "How much is a health check?" Trivial questions take up time at the front desk.
There are no spare hands in the practice
With a full diary, there's rarely anyone free to answer the phone without it affecting a treatment.
Cancellations and rescheduling need handling quickly
Time that could be spent on treatments goes on the phone and admin instead.
An unanswered call from a worried pet owner goes elsewhere
The next practice gets the call instead.
Nobody has time to ask for a review
After a busy visit, the review is usually the first thing forgotten.
Other practices are already using AI
More and more businesses are already using AI in their day-to-day work. The question isn't whether – but who gets there first in your local area.
How a call might sound in practice
Two examples of how Your Receptionist handles typical calls to a vet – urgent and non-urgent.
Your Receptionist helps you day to day
- ✓ Always answers the phone – day and night.
- ✓ Transfers to the right person if needed.
- ✓ Answers common questions about price, timing and booking.
- ✓ Books appointments directly in the calendar.
- ✓ Sends you a summary and full transcript of every conversation.
- ✓ You get your own phone number with your receptionist, which you can use and forward calls to whenever you like. We don't change anything in your current set-up – it's easy to switch on and off whenever you want.
It's probably not what you think
Most vets we talk to have one or more of these thoughts the first time they hear about an AI receptionist. Here are the short answers.
How to get started
No technical set-up on your side, no long contracts to read through.
Call or book a session
We talk briefly about your working day, typical calls and when the phone is busiest.
We set up your number instantly
You get your own phone number, which you forward calls to whenever you choose. Your current set-up isn't changed.
You're notified after every call
The summary and transcript land with you, so you can follow up when you have time and your hands are free.
What does it cost?
£0.17 per minute + £5.70 monthly subscription
No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Frequently asked questions
Can it prioritise urgent calls?
Yes, it asks about the situation and clearly flags urgent cases in its message to you, so you can judge whether it needs urgent follow-up.
Does it take calls in the evening and at weekends?
Yes, always – you decide when you follow up. It's easy to switch on and off if you only want it active at certain times.
Do I need to change my current phone number or set-up?
No. You get your own phone number with your receptionist, which you can use and forward calls to whenever you like. We don't touch your current set-up.
Can pet owners still get through to me directly?
Yes, if you wish, urgent calls can be forwarded straight to you.
What does it cost?
£0.17 per minute plus a £5.70 monthly subscription. No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Ready never to miss another call?
Call and hear how it sounds for vets, or book an information session for insight into experience and best practice from others in the profession – with no commitment.