Service Agreement and Terms of Business
Overview
YourReceptionist is built on an agreement written with the customer's interests in mind: no contract period, transparent pricing and automatic top-up that ensures uninterrupted call answering. Below you'll find eight key points from the agreement – with a reference to the specific section, so you can look it up yourself.
Download the service agreement below8 points in the agreement that benefit you as a customer
Source: YourReceptionist, Service Agreement and General Terms of Business, August 2026No minimum term
YourReceptionist is a rolling monthly subscription with no fixed minimum term. You can cancel whenever it suits you.
Transparent pricing
£5.70/month basic subscription – including setup, customisation and support – plus £0.17 per minute of talk time.
Available instantly
Once the necessary information has been received, YourReceptionist is set up instantly and ready to use – setup at no extra charge.
Unused balance refunded
Any remaining unused balance of prepaid minutes is refunded no later than 30 days after cancellation.
Automatic top-up
Activate automatic top-up so your balance is topped up in good time – without you having to keep an eye on it.
Full GDPR compliance
Personal data is processed under a separate data processing agreement and applicable data protection legislation.
You own your own data
The customer retains full ownership of its own data and the data generated about the customer's calls and customers.
Easy cancellation
The subscription can be cancelled with just one month's written notice to the end of a calendar month.