Stop losing urgent damage jobs because the phone rang in the middle of the night
Your Receptionist answers around the clock while your team is out at a job, giving customers in a crisis a quick, reassuring response.
8 challenges the industry doesn't talk about much
Nothing new for you, with the moisture meter and dehumidifier in hand every day. But together they paint a clear picture of where urgent jobs disappear to — and it's rarely where you'd guess.
The phone rings in the middle of the night while the team is out
One more job means there's nobody left to take the next call.
Emergencies never happen at a convenient time
Water damage, fire and storm damage can strike at any time, day or night – without warning.
The same questions, every single day
"Will my insurance cover this?" "How quickly can you get here?" Questions that need a fast answer, whatever the time.
The team is out on a job – around the clock
When staff are called out to an emergency, there's nobody left to take the next call.
Hours a week go on answering the phone
Time that could be spent on more jobs goes on admin instead.
An unanswered call about an emergency goes elsewhere
The next damage restoration company on the list gets the call instead.
Nobody has time to ask for a review
Once a damage job is finished, the review is usually the first thing forgotten.
Competing damage restoration firms are already using AI
More and more businesses are already using AI in their day-to-day work. The question isn't whether – but who gets there first in your area.
How a call might sound in practice
Two examples of how Your Receptionist handles typical calls to a damage restoration company – urgent and non-urgent.
Your Receptionist helps you day to day
- ✓ Always answers the phone – day and night.
- ✓ Transfers to the right person if the job requires it.
- ✓ Answers common questions about price, timing and booking.
- ✓ Books appointments directly in the calendar.
- ✓ Sends you a summary and full transcript of every conversation.
- ✓ You get your own phone number with your receptionist, which you can use and forward calls to whenever you like. We don't change anything in your current set-up – it's easy to switch on and off whenever you want.
It's probably not what you think
Most damage restoration firms we talk to have one or more of these thoughts the first time they hear about an AI receptionist. Here are the short answers.
How to get started
No technical set-up on your side, no long contracts to read through.
Call or book a session
We talk briefly about your working day, typical calls and when the phone is busiest.
We set up your number instantly
You get your own phone number, which you forward calls to whenever you choose. Your current set-up isn't changed.
You're notified after every call
The summary and transcript land with you, so you can follow up when you have time and your hands are free.
What does it cost?
£0.17 per minute + £5.70 monthly subscription
No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Frequently asked questions
Can it prioritise urgent calls?
Yes, it asks about the situation and clearly flags urgent cases in its message to you, so you can judge whether it needs urgent follow-up.
Does it take calls in the evening and at weekends?
Yes, always – you decide when you follow up. It's easy to switch on and off if you only want it active at certain times.
Do I need to change my current phone number or set-up?
No. You get your own phone number with your receptionist, which you can use and forward calls to whenever you like. We don't touch your current set-up.
Can customers still get through to me directly?
Yes, if you wish, urgent calls can be forwarded straight to you.
What does it cost?
£0.17 per minute plus a £5.70 monthly subscription. No contract – you pay in advance, just like pay-as-you-go phone credit, and simply top up as needed. Set-up is instant.
Ready never to miss another call?
Call and hear how it sounds for damage restoration firms, or book an information session for insight into experience and best practice from others in the industry – with no commitment.