Support | YourReceptionist
Support

How can we help?

Find answers to the most common questions, or get in touch with us directly – we reply quickly.

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Call us

24/7 phone support.

90 70 3232 Open around the clock, every day of the week
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Write to us

Send your message or question by email.

besked@yourreceptionist.co.uk We usually reply within 1 working day
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Hear a demo

Hear what Your Receptionist sounds like in practice.

93 70 3232 Demo line · no sales call

Popular topics

Shortcuts to the things customers most often need help with.

Frequently asked questions

The questions we hear most often from businesses using Your Receptionist.

Getting started

How quickly can I get started?

Order today and Your Receptionist is set up for your business instantly. You get your own number or call forwarding from your existing number, and we tailor answers and knowledge to your business before you go live.

Do I keep my current phone number?

Yes. Your customers still call the number they know. We set up call forwarding so Your Receptionist only takes over when you can't answer yourself.

Can I decide what Your Receptionist says and knows?

Yes. You decide what knowledge about your business, your prices and your services Your Receptionist has access to, and we tailor the tone and answers with you at setup.

Prices & payment

What does Your Receptionist cost?

£0.17 per minute of talk time + £5.70/month subscription – including setup, support and adjustments. No contract: you top up like pay-as-you-go phone credit and only pay for what you actually use.

Is there a contract, or can I cancel at any time?

There is no contract. The service works like a prepaid subscription – you top up whenever you like and can simply stop topping up when you no longer need it.

Can I have my own voice on the phone?

Yes, as an add-on. We clone your voice and accent for a one-off fee of £23, so it sounds like you answering the phone.

Features

Can Your Receptionist book appointments directly in my calendar?

Yes. Your Receptionist checks your calendar in real time and books the appointment directly, based on the rules you set – e.g. only at certain times or no sooner than a few days ahead. You get a written or spoken notification as soon as an appointment is booked.

What happens if a call is too urgent or complicated?

Your Receptionist asks follow-up questions to assess the situation. For urgent or complex calls, it can notify you immediately or transfer the call, depending on how you want it set up.

Does it work outside normal opening hours, at weekends and on bank holidays?

Yes, Your Receptionist answers 24 hours a day, every day of the week – even when you're off, asleep or on holiday.

Security & data

Can my customers tell that an AI is answering?

Your Receptionist speaks natural English and holds a normal conversation instead of a keypad menu. In line with the EU AI Act, Your Receptionist clearly tells the caller that the call is being answered by an AI assistant.

Is my customers' data secure?

Yes. Call data is handled confidentially and in accordance with applicable UK and European law, including GDPR. Read more in our privacy policy and data processing agreement.

Didn't find the answer to your question?

Our team is ready to help with setup, troubleshooting or general questions about your service.

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